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TERMS & CONDITIONS

DATA PROTECTION
INFORMATION ABOUT YOU WILL BE STORED ON OUR FILES. YOU HAVE A RIGHT TO VIEW THIS INFORMATION. WE WILL NOT SHARE THIS INFORMATION WITH ANY THIRD PARTY. THE INFORMATION WILL BE USED AS FOLLOWS:

  1. TO PROCESS YOUR ORDERS
  2. TO MAINTAIN YOUR ACCOUNT
  3. TO PROCESS YOUR PAYMENTS
  4. TO SEND YOU BROCHURES, LEAFLETS, EMAILS OR ANY OTHER PROMOTIONAL MATERIAL FOR OUR PRODUCTS
  5. TO PASS ON TO DEBT COLLECTION AGENCIES IF YOU FAIL TO MAKE ANY PAYMENTS OWED TO DON KEY A LANE OUTSIDE OF AGREED CREDIT TERMS
  6. TO RUN COMPETITIONS YOU MAY HAVE ENTERED
  7. TO PASS ON TO ANY LEGAL REPRESENTATIVE, EG A COURT ORDER, GOVERNMENT
    OFFICIAL IF WE ARE LEGALLY BOUND
  8. ANY MONITORING OR RECORDING OF PHONE CALLS MUST BE LOGGED
  9. FOR THE USE OF CRIME PREVENTION WITHIN OUR GROUP

DELIVERY INFORMATION
WE AIM TO DELIVER WITHIN 24 HOURS OF RECIEVING YOUR ORDER BUT PLEASE WAIT UPTO 5 WORKING DAYS FOR UK DELIVERY. IF YOU HAVE PAID BY CHEQUE WE WILL HAVE TO WAIT TILL THE CHEQUE HAS CLEARED THROUGH THE BANKS BEFORE WE DISPATCH. FOR DELIVERY OUTSIDE OF THE UK WE AIM TO DELIVER WITHIN 28 DAYS BUT THIS MAY BE QUICKER DEPENDING ON YOUR COUNTRIES POSTAL INFRASTRUTURE. WHILST WE MAKE EVERY EFFORT TO DELIVER GOODS ON THE DAY WE SPECIFY WE CANNOT GUARANTEE 100% OR ACCEPT LIABILITY FOR DELIVERIES MADE OUTSIDE THIS TIME SCALE. THIS ALSO APPLIES TO PRODUCTS SENT DIRECT FROM THE SUPPLIERS. SOME POSTAL ADDRESSES IN NORTHERN IRELAND, OFF SHORE ISLANDS AND REMOTE AREAS OF THE UK MAY NOT BE ABLE TO ACCEPT DELIVERY BY THE NORMAL POSTAL SERVICE. YOU WILL BE NOTIFIED OF THIS WHEN YOU PLACE YOUR ORDER. BUT REST ASSURED YOU WILL RECIEVE YOUR GOODS EVEN IF WE HAVE TO PERSONALLY DELIVER THEM OURSELVES. ALL ITEMS ARE SUBJECT TO STOCK AVAILABLITY. THE WEB SITE WILL INSTRUCT YOU IF ANY ITEM IS OUT OF STOCK.

DISCUSSION BOARD
THE DISCUSSION BOARD IS AVAILABLE FOR USE FOR DISCUSSION ONLY. THE DISCUSSION BOARD IS NOT A FORUM TO VOICE A COMPLAINT. IF YOU HAVE A COMPLAINT YOU CAN WRITE OR EMAIL DON KEY A LANE. RULE VIOLATORS WILL BE BANNED. ONCE YOU POST WE ARE UNDER NO OBLIGATION TO DELETE YOUR MESSAGE. THE FOLLOWING ARE EXAMPLES OF MATERIALS AND SUBJECT MATTER WHICH IS STRICLY FORBIDDEN, WHETHER THAT BE IN WRITTEN FORM OR BY WAY OF PICTORIAL REPRESENTATION:

  1. NAMING OR MENTIONING OTHER WEB LOCATIONS
  2. THE POSTING OF URL'S OR ICQ NUMBERS
  3. COMMERCIAL PHOTOGRAPHY
  4. BONDAGE,SADISTIC OR MASOCHISTIC ABUSE
  5. ADVERTISEMENTS
  6. THE POSTING OF TELEPHONE NUMBERS
  7. THE POSTING OF PERSONAL ADDRESSES
  8. CHILD PORNOGRAPHY OR ANY DISCUSSION ABOUT UNDER AGE SEX
  9. THE USE OF EMAIL ADDRESSES THAT DO NOT BELONG TO THE REGISTERED USER
  10. SEXUAL EXPLICIT CONDUCT OR MATERIAL
  11. RACIAL ABUSE OR ANY SUBJECT MATTER THAT MIGHT CAUSE RACIAL TENTION
  12. HATRED OF ANY RELIGION
  13. DEPICTION OF VIOLENCE AND SEXUAL ACTS
  14. THE USE OF SPAM
  15. ANY SUBJECT MATTER WHICH MIGHT DISCREDIT THE REPUTATION OF DON KEY A LANE

POSTINGS REFLECT THE VIEWS OF THE AUTHOR AND NOT DON KEY A LANE BUT WE ARE GOVERNED BY LAWS OF OBSENITY AND MORAL STANDARDS. ALL MATERIALS POSTED ON THE DISCUSSION BOARD IS REQUIRED TO BE OWNED BY THE PERSON POSTING THEM. COPYRIGHT LAWS ARE ENFORCEABLE. IT IS UNLAWFUL TO POST, COPY AND DISTRIBUTE MATERIAL NOT OWNER BY THE AUTHOR WITHOUT THE OWNERS CONSENT. HAVING PERMISSION TO POST ON THIS DISCUSSION BOARD IS NOT CONSIDERED AS HAVING OWNERSHIP, SO THINK BEFORE YOU POST.

ETHICAL TRADE
DON KEYA A LANE OPERATES BY A STRICT CODE OF PRACTICE. BY ADHERING TO THIS CODE WE CAN ALL PLAY OUR PART IN PROTECTING THE ENVIRONMENT AND THAT WORKERS AND ANIMALS ALIKE ARE NEITHER EXPOITED NOR HARMED. YOU WILL FIND THIS CODE IN OUR TERMS AND CONDITIONS OF CONTRACT. THE CODE FORMS PART OF THESE TERMS AND CONDITIONS. ALL SUPPLIERS MUST SATISFY THIS CODE BEFORE AN ORDER IS COMPLETED. THE DON KEY A LANE ETHICAL CODE REFLECTS INTERNATIONAL LAWS RELATING TO ENVIRONMENTALLY FRIENDLY POLICIES, CHILD LABOUR AND HEALTH AND SAFETY CONDITIONS IN THE WORKPLACE. THESE DIRECTIVES AND GUIDELINES WERE ESTABLISHED BY GOVERNMENTS AND NATIONAL GOVERNING ORGANISATIONS, TRADE UNIONS, INTERNATIONAL LABOUR ORGANISATIONS AND ETHICAL TRADE INITIATIVES.

HOW TO ORDER AND PAY
YOU CAN ORDER AND PAY FOR YOUR GOODS BY POST, FAX, PHONE OR OVER THE INTERNET. INTERNET SHOPPING IS MOST SUITABLE BECAUSE YOU CAN BUY GOODS 24 HOURS A DAY. YOU CAN PAY BY USING ANY CREDIT OR DEBIT CARD THAT USES THE SERVICES OF MASTERCARD OR VISA. YOU CAN ALSO PAY BY CHEQUE, EUROCHEQUE OR POSTAL ORDER. PLEASE MAKE PAYMENTS TO DON KEY A LANE LIMITED. LLOYDS TSB IS THE BANK THAT IS SUPPORTING OUR CARD PAYMENTS. THEIR SERVICE IS CALLED CARDNET. IN ADDITION TO THIS, TO BE ABLE TO TAKE THESE CARD PAYMENT OVER THE INTERNET WE HAVE TO USE A PAYMENT SERVICE PROVIDER (PSP) THIS IS HOW BUSINESS WORKS, EVERYONE GETS A LITTLE PIECE OF THE ACTION. THE PSP WE USE IS CALLED PROTX AND THEY USE VERIFIED BY VISA (VbyV) AND MASTERCARD SECURECODE, WHICH ARE INDUSTRY WIDE INITIATIVES INTRODUCED TO COMBAT FRAUD OVER THE INTERNET. PROTX CAN BE CONTACTED THROUGH THEIR WEBSITE PROTX.COM.

INTERNET TRADING
INTERNET TRADING IS A VERY SECURE WAY OF TRADING. THE TRADE IS VERY SIMILAR TO THAT USED BY MAIL ORDER AND AS SUCH WE HAVE TO ADHERE TO A SAFE SECURE CODE OF PRACTICE. THIS CODE OF PRACTICE GIVES YOU, AS THE CUSTOMER, RIGHTS AND EXPECTATIONS AS WHAT TO EXPECT FROM A REPUTABLE TRADER:

YOU HAVE THE RIGHT TO EXPECT ACCURATELY DESCRIBED GOODS, A WRITTEN STATEMENT OF CONDITIONS OF TRADE, A PROMT REFUND OF ANY MONEY PAID FOR GOODS RETURNED WITHIN THE SPECIFIED TIME LIMIT AND A PROMT REFUND OF MONEY FOR GOODS THAT DID NOT MEET THEIR DESCRIPTION.

DON KEY A LANE WILL:

  1. SELL GOODS THAT ARE IN THE INTEREST OF THE CUSTOMER
  2. ADVERTISE CLEARLY AND ACCURATELY AND SHALL NOT MISLEAD CUSTOMERS
  3. NOT MAKE COMPARISONS OR CLAIMS WITHOUT ADEQUATE PROOF
  4. MAKE ALL TERMS OF BUSINESS AVAILABLE AT ALL TIMES
  5. KEEP MAILING LISTS AS ACCURATELY AS POSSIBLE AND NAMES AND ADDRESSES OF CUSTOMERS WHO WISH TO BE DELETED ARE REMOVED EMMEDIATELY
  6. NOT CHARGE FOR FREE GOODS OR SAMPLES OTHER THAN FOR POSTAGE
  7. CLEARLY STATE IF GIFTS FOR PART OF AN OFFER
  8. PRINT THE RULES GOVERNING ENTRY TO PRIZE DRAWS CLEARLY STATED
  9. PRINT INFORMATION ABOUT A PRODUCT CLEARLY, INCLUDING SIZE, COLOUR, ANY RESTRICTIONS AND MATERIALS USED
  10. SUPPLY GOODS ON APPROVAL AND THE CUSTOMER HAS THE RIGHT TO CANCELLATION BY RETURNING THE GOODS. THE PERIOD FOR RETURNING GOODS WILL BE NO LESS THAN 14 DAYS
  11. SUPPLY GOODS FIT FOR THE PURPOSE THEY WERE INTENDED THE CUSTOMER HAS THE RIGHT TO A FULL REFUND IF NOT FULFILLED
  12. MAKE AVAILABLE THE RIGHT TO CLAIM THE COST OF POSTAGE AND CARRAIGE FOR RETURNED GOODS.
  13. INCLUDE VAT ON ALL GOODS PURCHASED
  14. MAKE CLEAR ANY REDUCTION RATE FOR ANY REDUCED GOODS
  15. MAKE CLEAR ANY RESTRICTIONS ON AVAILABILITY TO CERTAIN PARTS OF THE WORLD
  16. CLEARLY STATE THE COST OF POST AND PACKAGING
  17. OBSERVE ALL SAFETY STANDARDS OF THE BRITISH STANDARDS INSTITUTE
  18. INFORM CUSTOMERS IF OUR SUPPLY CHAIN CANNOT SUPPLY GOODS ON TIME
  19. OFFER A FULL REFUND IF DELIVERY TIMES ARE NOT MET
  20. TAKE LEGAL ACTION FOR THE COLLECTION OF DEBT AND WILL ESTABLISH CORRECTLY THAT THE DEBT HAS NOT BEEN SETTLED AND THAT THE CUSTOMERS DETAILS AND ADDRESSES ARE CORRECT
  21. MAINTAIN ADEQUATE RECORDS FOR MONITORING COMPLAINTS
  22. UNDERTAKE TO DEAL WITH COMPLAINS SPEEDILY. ALL COMPLAINS SHOULD BE ADDRESSED TO:

THE OPERATIONS MANAGER
DON KEY A LANE LIMITED
P.O.BOX 101
WIRRAL
UK
CH30 9AG

OR BY EMAIL TO:

COMPLAINTS@DONKEYALANE.CO.UK

PREMIUM RATE SMS
SHORT MESSAGE SERVIVES ENABLE THE TRANSMISSION OF ALTHANUMERIC MESSAGE BETWEEN MOBILE PHONES AND SYSTEMS SUCH AS ELECTRONIC MAIL, PAGING AND VOICEMAIL SERVICES. SMS SERVICES WHERE PREMIUM RATES ARE CHARGED APPLIES AFTER THE CUSTOMER SENDS A TEXT MESSAGE. THERE ARE TWO METHODS OF DELIVERING PREMIUM RATE SERVICES. A PREMIUM RATE SERVICE CONSISTING OF REVERSE BILLING AND A SINGLE PAYMENT FOR A SINGLE PRODUCT SERVICE. DON KEY A LANE SUBSCRIBES TO A SINGLE PRODUCT SERVICE. WE ARE RESPONSIBLE FOR ENSURING THAT THE CONTENT AND PROMOTION OF ALL OUR PREMIUM RATE SERVICES COMPLY WITH ALL RELEVENT PROVISIONS OF THE GOVENING BODY FOR PREMIUM RATE SERVICES. THE GOVERNING BODY IS CALLED THE ICSTIS. ICSTIS REGULATES PREMIUM RATE SERVICES IN THE UNITED KINGDON. IT PUBLISHES AND ENFORCES A CODE OF PRACTISE WHICH CONTAINS THE RULES GOVERNING THE CONTENT AND PROMOTION OF PREMIUM RATE SERVICES. REST ASSURED THAT THE DON KEY A LANE WEBSITE COMPLIES FULLY WITH ICSTIS GUIDELINES.

WE WILL ENSURE THAT ALL SERVICES AND PROMOTIONAL MATERIAL MUST NOT MISLEAD OR BE LIKELY TO MISLEAD BY INNACURACY, AMBIGUITY OR EXAGGERATION AND BE SUCH AS TO TAKE ADVANTAGE OF ANY CHARACTERISTIC OR CIRCUMSTANCE WHICH MAY MAKE THE CUSTOMER VULNERABLE. WE WILL CLEARLY STATE THE LIKELY CHARGES FOR EACH CALL AND PRICES WILL BE DISPLAYED IN THE FORM OF A NUMERIC PRICE INCLUDING THE VAT. THE PRICING INFORMATION WILL BE LEGIBLE, PROMINENT AND HORIZONTAL. THE GOVERNING BODY STATES THAT ALL RING TONES, LOGOS, WALLPAPERS AND GAMES MUST NOT EXCEED $20 FOR ANY GIVEN PRODUCT. INSTRUCTIONAL MESSAGES THAT WELCOME, EXPLAIN OR PROVIDE GENERAL INFORMATION ABOUT A PREMIUM RATE SMS SERVICE WILL NOT BE CHARGED. WE ARE YOUR SERVICE PROVIDER AND WE CAN BE CONTACTED AT OUR NORMAL ADDRESS. PROVIDING THIS INFORMATION IS MANDATORY FOR PREMIUM RATE SMS REGARDLESS OF WHETHER THE PROMOTION IS ADVERTISED THROUGH PRINT MEDIA, THE INTERNET, TELEVISION OR PROMOTIONS SENT BY TEXT. WE WILL PROCESS ANY PERSONAL DATA AND MOBILE PHONE NUMBERS IN ACCORDANCE WITH THE REQUIREMENTS OF THE DATA PROTECTION ACT 1998 AND THE TELECOMMUNICATIONS (DATA AND PRIVACY) REGULATIONS 1999. FURTHER INFORMATION ON THESE REQUIREMENTS CAN BE OBTAINED FROM THE OFFICE OF THE INFORMATION COMMISIONER AND THE WEBSITE: DATAPROTECTION.GO.UK. TEXT MESSAGES SEND AND RECIEVED BY CUSTOMERS WILL BE STORED FOR A PERIOD OF THREE MONTHS. IF YOU WISH TO CONTACT THE GOVERNING BODY THEY CAN BE REACHED AT:

ICSTIS
CLOVE BUILDING
4 MAGUIRE STREET
LONDON
SE1 2NQ
TEL:02079407474
WWW.ICSTIS.ORG.UK

RETURNS POLICY
IF ANY ITEM IS UNSUITABLE YOU CAN RETURN IT FOR A REFUND OR AN EXCHANGE PROVIDED THAT IT IS RETURNED COMPLETE, UNUSED AND IN THEIR ORIGINAL PACKAGING COMPLETE WITH SECURITY TAGS IF SUPPLIED. YOU HAVE 14 DAYS TO RETURN AN ITEM WITHIN THE UK AND 28 DAYS FROM OUTHER COUNTRIES. WHEN RETURNING GOODS YOU MUST OBTAIN A FREE CERTIFICATE OF POSTING FROM THE POST OFFICE. THIS WILL CONTAIN A REFERENCE NUMBER WHICH YOU CAN USE IN THE EVENT OF A QUERY. KEEP THIS CIRTIFICATE SAFE. FAILURE TO PRODUCE A CERTIFICATE OF POSTING FROM THE POST OFFICE OR A RECEIPT FROM YOUR COURIER WHEN A PARCEL HAS GONE ASTRAY WILL INVALIDATE YOUR ABILITY TO A REFUND. IF RETURNED GOODS HAVE BEEN PAID FOR BY CREDIT CARD THE CREDIT ADJUSTMENT WILL BE MADE DIRECTLY TO YOUR CARD ACCOUNT. WAIT FOR A COUPLE OF STATEMENTS FOR THIS TO APPEAR BUT WE WILL CREDIT THE CARD AS SOON AS WE RECIEVE THE GOODS. OUR LIABILITY SHALL NOT EXCEED THE PRICE OF THE GOODS BUT WILL INCLUDE POSTAGE COSTS ANYWHERE IN THE UK. GOODS ARE SEND TO YOU FOR APPROVAL AND LEGAL TITLE DOES NOT PASS TO YOU UNTIL AFTER THE 14 DAYS HAVE EXPIRED. THIS IS YOUR STATUTORY RIGHT AS IS YOUR RIGHT TO CANCEL OUR CONTRACT OF SALE WITHIN THIS 14 DAY PERIOD. YOU ARE PROTECTED BY THE SALE OF GOODS ACT 1979 SO USE YOUR RIGHT IF YOU FIND WE SUPPLY FAULTY GOODS OR MANUFACTURING DEFECTS. WE WILL PROVIDE A RETURN SERVICE, REPAIR OR REPLACEMENT. CERTAIN GOODS ARE NOT SOLD ON HOME APPROVAL WHICH INCLUDE PERISHIBLE GOODS, PERSONALISED GOODS, GAMES SOFTWARE, MOBILE PHONE SERVICES, CD'S AND DVD'S. YOUR RIGHTS ARE NOT AFFECTED IN ANY OTHER WAY BY THIS POLICY.

SPONSORSHIP
DON KEYA LANE ACTIVELY ENCOURAGES SPONSORSHIP OF INDIVIDUALS OR GROUPS FOR MARKETING PURPOSES. IF ANY INDIVIDUAL OR GROUP WOULD LIKE TO BE CONSIDERED FOR SPONSORSHIP THEY SHOULD MAKE THEIR REQUEST IN WRITING. OUR SPONSORSHIP CONTRACT SHOULD BE UNDERSTOOD BEFORE YOU CONSIDER CONTACTING US. THE KEY POINTS SHOULD BE FULLY APPRECIATED:

(4) EVERY LICENSE, PERMISSION OR AUTHORITY SHALL BE OBTAINED (6) YOU SHALL BE RESPONSIBLE FOR ANY LOSS OR DAMAGE AT ANY LOCATION AND DEATH OR PERSONAL INJURY ARISING OUT OF THE EXECUTION OF THE SPONSORSHIP (7) REEQUIRED TO DISPLAY THE LOGO OF DON KEY A LANE (8) ADHERE TO OUR ETHICAL CODE (9) ENSURE THE DEAL IS TREATED EQUALLY IRRESPECTIVE OF DISABILITY, RACE, COLOUR, RELIGION OR RELIGIOUS BELIEFS, NATIONALITY, ETHNIC ORIGIN, AGE, SEX, MARITAL STATUS OR SEXUAL ORIENTATION. (10) THE COPYRIGHT MATERIALS SHALL BE USED FREELY (11) THE COPYRIGHT MATERIAL SHALL BE USED IN CERTAIN TERRITORIES OF THE WORLD (12) THE AUTHOR OF THE COPYRIGHT MATERIAL ASSERTS THEIR RIGHTS (18) VOLUNTARILY MAKE AND GRANT THIS WAIVER OF LIABILITY AND ASSUMPTION OF RISK (19) LIMIT THE DISTRIBUTION OF CONFIDENTIAL MATERIAL (25) ACKNOWLEDGES ANY BREACH OF PROVISIONS (27) COMPLY WITH ALL REASONABLE REQUESTS (28) BE RESPONSIBLE FOR ALL TAX LIABILITIES, IF ANY, OR SIMILAR CONTRIBUTIONS IN RESPECT OF SPONSORSHIP (30) SHALL CONDUCT THEIR BUSINESS IN A MANNER SO AS NOT TO DISCREDIT THE REPUTATION OF DON KEY A LANE (31) WE SUCCEED IN DELIVERING VALUE TO PARTNERS IN A SOCIALLY RESPONSIBLE WAY AND ENDEVOR TO ASSIST AND MEMBER IN ANY WAY THAT IS PRACTICALY POSSIBLE, WEHTER THAT BE FOR INFORMATION OR ASSISTANCE, NETWORKING/BUSINESS CONTACTS, MORAL GUIDANCE, CAREER SUPPORT, FINANCIAL GUIDANCE AND/OR DEBT SUPPORT.

TERMS AND CONDITIONS TERMS AND CONDITIONS HERE. SEE SEPERATE SHEET

  1. IN ACCORDANCE WITH THE DISABILITY DISCRIMINATION ACT 1995 WE ARE ABLE TO PROVIDE, ON REQUEST, AUDIO TAPES AND LARGE PRINT DOCUMENTATION. IF YOU REQUIRE THIS SERVICE PLEASE TELEPHONE OUR CUSTOMER SERVICES. TELEPHONE CALLS MAY BE MONITORED AND RECORDED FOR SECURITY, ABUSIVE BEHAVIOUR, TRAINING AND QUALITY. SUPPLY CHAIN ETHICAL CODE OF PRACTICE.
  2. THERE IS NO FORCED LABOUR.
  3. WORKERS AND NOT REQUIRED TO LEAVE DEPOSITS, IDENTITY PAPERS OR PASSPORTS.
  4. WORKERS HAVE THE RIGHT TO JOIN OR FORM A TRADE UNION AND SUPPLIERS ACTUALLY ENCOURAGE EMPLOYEES TO BECOME MEMBERS OF AN APPROPRIATE RECOGNISED TRADE UNION AND THUS CONTRIBUTE TO A PATTERN OF GOOD RELATIONS BASED ON FULL REPRESENTATION.
  5. WHERE THE RIGHT OF FREEDOM OF ASSOCIATION IS PROHIBITED BY NATIONAL LAW THE SUPPLIER MUST FACILITATE THE MEANS FOR FREE ASSOCIATION AND COLLECTIVE BARGAINING.
  6. A SAFE AND HYGIENIC WORKING ENVIRONMENT IS PROVIDED.
  7. ACCESS TO TOILET FACILITIES AND FRESH WATER IS PROVIDED.
  8. ACCOMMODATION, IF PROVIDED, MUST BE SAFE AND CLEAN.
  9. CHILDREN SHALL NOT BE EMPLOYED IF THE CHILD'S EDUCATIONAL PROGRAMME IS COMPROMISED.
  10. CHILDREN AND YOUNG PERSONS SHALL NOT BE EMPLOYED IN HAZARDOUS CONDITIONS AND AT NIGHT.
  11. SUPPLIERS MUST SUPPORT THE WORKING TIME REGULATIONS AS A COMMITMENT TO GIVE PRIORITY TO HEALTH AND SAFETY. SUPPLIERS MUST NOT EXCEED THESE LIMITS TO THE EXTENT THAT THEY PUT UNDUE STRESS, EXCESSIVE FATIGUE OR OTHER MEDICAL CONDITIONS ON THEIR EMPLOYER.
  12. WAGES AND BENEFITS MUST MEET INDUSTRY BENCHMARKS AND NATIONAL LEGAL STANDARDS.
  13. SUPPLIERS MUST NOT DISCRIMINATE WHEN OFFERING EMPLOYMENT, TRAINING, PROMOTION OR TERMINATION BASED ON RACE OR CASTE, NATIONALITY, RELIGION, AGE, BELIEFS, DISABILITY, GENDER, POLITICAL STATUS, MARITAL STATUS OR MEMBERSHIP OF ANY GROUPS.
  14. REGULAR EMPLOYMENT IS PROVIDED AND THE USE OF SHORT TERM CONTRACTS BE AVOIDED IN FAVOUR OF LONG TERM OR PERMANENT CONTRACTS.
  15. SUPPLIERS MUST REUSE, REDUCE AND RECYCLE WHENEVER POSSIBLE.
  16. AN INTERNAL AGENDA/POLICY MUST BE IN PLACE FOR SOCIAL AND ENVIRONMENTAL RESPONSIBILITY.
  17. CRUELTY TO ANIMALS WILL NOT BE TOLERATED. WHEN WE SELL
  18. PAYMENT TERMS FOR STANDARD ITEMS ARE CASH AGAINST PROFORMA INVOICE. WHERE A CREDIT ACCOUNT HAS BEEN AUTHORISED THE SETTLEMENT TERMS ARE STRICTLY 30 DAYS FROM THE DATE OF INVOICE. TERMS FOR SPECIAL MOULDINGS, DIES, PRECIOUS STONES AND METALS ARE EITHER 100% OR 50% WITH ORDER DEPENDANT UPON CIRCUMSTANCES AND THE BALANCE SETTLEMENT IS PAYABLE 7 DAYS FROM SAMPLE APPROVAL.
  19. AS OUR COMMITMENT TO DELIVER, DELIVERY DATES ARE SUBJECT TO A PENALTY CHARGE. THE PENALTY CHARGE IS 1% OF TOTAL ORDER FOR EVERY 12 HOURS LATE, UNLESS OTHERWISE AGREED.
  20. ALL GOODS SUPPLIED REMAIN THE PROPERTY OF DON KEY A LANE LTD UNTIL PAYMENT HAS BEEN RECEIVED IN FULL.
  21. LOSS OR DAMAGE IN TRANSIT MUST BE NOTIFIED TO DON KEY A LANE LTD WITHIN 7 DAYS OF DESPATCH. SHORTAGES AND DEFECTS MUST BE NOTIFIED WITHIN 7 DAYS OF DELIVERY. REPLACEMENTS WILL BE SUPPLIED OR A CREDIT ISSUED AT THE DISCRETION OF DON KEY A LANE LTD, NO LIABILITY WILL BE ACCEPTED FOR ANY OTHER LOSSES ARISING FROM SHORTAGES OR DEFECTS. PROOF OF SHORTAGES, DEFECTS, LOSS OR DAMAGE MAY BE REQUIRED.
  22. ALL SPECIFICATIONS ARE EXPECTED TO BE ACCURATE.
  23. PRODUCTS CAN BE CUSTOM MADE OR SPECIAL COLOURS ADDED BUT A SURCHARGE OR MINIMUM QUANTITY MAY BE REQUIRED.PRICES FOR THIS SERVICE WILL BE SUPPLIED UPON RECEIPT OF DESIGNS, ARTWORK OR SAMPLES.
  24. SPECIAL PRINTING CAN BE CARRIED OUT, PRICES WILL BE SUPPLIED UPON RECEIPT OF DESIGNS, ARTWORK OR SAMPLES. ALL PRODUCTS AND COMPONENTS CAN BE TESTED TO CERTAIN STANDARDS AND A CERTIFICATE OF CONFORMANCE CAN BE SUPPLIED IF RELEVANT OR REQUIRED.
  25. PRICES ARE IN BRITISH POUNDS £ STERLING.
  26. TRADE AND LARGE CUSTOMER ORDERS WILL BE ACKNOWLEDGED WITH A DON KEY A LANE LTD SALES CONTRACT CONFIRMING THE CONDITIONS OF CONTRACT. FOR SMALLER ORDERS THIS CONTRACT WILL USUALLY ARRIVE WITH YOUR PRODUCTS. WHEN WE BUY
  27. AGREED DELIVERY DATES WILL BE HONOURED. A PENALTY CHARGE WILL BE INCURRED FOR LATE DELIVERY AT THE RATE OF 1% OF TOTAL ORDER VALUE FOR EVERY 12 HOURS LATE.
  28. ALL GOODS SUPPLIED WILL REMAIN THE VENDORS PROPERTY UNTIL PAYMENT IS MADE IN FULL.
  29. LOSS, DAMAGE, SHORTAGES AND DEFECTS WILL BE NOTIFIED IMMEDIATELY.
  30. ALL SPECIFICATIONS ARE EXPECTED TO BE ACCURATE.
  31. PRICES CAN BE IN THE CURRENCY OF THE VENDORS CHOICE.
  32. TERMS AND CONDITIONS MUST BE MADE AVAILABLE AT THE POINT OF ORDER.
  33. WE EXPECT THE DON KEY A LANE ETHICAL CODE OF CONDUCT TO BE STRICTLY OBSERVED. PERIODIC MONITORING WILL BE ENFORCED AND ANY QUESTIONNAIRES MUST BE RETURNED.
    DISCLOSURES.
  34. ALL PRESENTATIONS ARE SUBMITTED IN CONFIDENCE, WITH THE UNDERSTANDING THAT THE CONFIDENTIAL DISCLOSURES ARE MADE WITH THE PURPOSE OF SUBSEQUENT NEGOTIATION. DON KEY A LANE LTD DOES NOT ABANDON THEIR PROPRIETY INTEREST FOR ANY SUBMISSIONS, NOR DO WE EXPECT ANY VENDOR TO ABANDON THEIR PROPRIETARY INTEREST IN ANY SUBMISSIONS, BE IT IDEAS, WORK, INVENTIONS, DESIGNS OR OTHERWISE. DON KEY A LANE IS BOUND BY IDEAS, WORK, INVENTIONS, DESIGNS OF A GENERAL NATURE WHICH IS IN SUCH FORM WHEN DISCLOSED THAT THEY ARE PROTECTED UNDER THE PATENT AND COPYRIGHT STATUES OF GREAT BRITAIN AND ALL PARTIES AGREE TO RELY UPON SUCH PROTECTION FOR ANY SUBMISSIONS AS MAY BE AVAILABLE UNDER THE PATENT AND COPYRIGHT STATUES OF GREAT BRITAIN.

COPYRIGHT
THE MATERIAL DISPLAYED ON THIS SITE IS SUBJECT TO COPYRIGHT PROTECTION. MATERIAL MAY BE USED FOR THE PURPOSES OF NON-COMMERCIAL RESEARCH OR PRIVATE STUDY. ANY OTHER PROPOSED USE OF THE MATERIAL MAY BE SUBJECT TO A COPYRIGHT LICENCE. PICTURES, IMAGES AND TEXT FEATURED IN THIS SITE ARE THE INTELLECTUAL PROPERTY OF DON KEY A LANE LIMITED AND CANNOT BE REPRODUCED WITHOUT PERMISSION. THE PERMISSION TO REPRODUCE THE MATERIAL OF DON KEY A LANE LIMITED DOES NOT EXTEND TO ANY MATERIAL ON THIS SITE WHICH IS IDENTIFIED AS BEING THE COPYRIGHT OF  A THIRD PARTY. ALL RIGHTS RESERVED. NO REPRODUCTION, COPY OR TRANSMISSION OF THIS SITE; PICTURES, IMAGES OR TEXT, MAY BE MADE WITHOUT THE WRITTEN PERMISSION OF DON KEY A LANE LIMITED. NO PARAGRAPH OR IMAGE OR PICTURE OF THIS SITE MAY BE REPRODUCED, COPIED OR TRANSMITTED SAVE WITH THE WRITTEN PERMISSION OF DON KEY A LANE LIMITED OR IN ACCORDANCE WITH THE PROVISIONS OF THE COPYRIGHT ACT 1956 (AS AMENDED.) ANY PERSON WHO DOES ANY UNAUTHORISED ACT IN RELATION TO THIS SITE, INCLUDING META TAG SQUATTING, MAY BE LIABLE TO CRIMINAL PROSECUTION AND CIVIL CLAIMS AND DAMAGES. SUPPLY OF INFORMATION UNDER THE FREEDOM OF INFORMATION ACT DOES NOT GIVE THE AUTOMATIC RIGHT TO REUSE INFORMATION WHICH WILL INFRINGE COPYRIGHT PROTECTION.

TRADE DESCRIPTIONS
IN ACCORDANCE WITH THE TRADE DESCRIPTION ACT WE WILL TAKE EVERY STEP TO ENSURE THAT THE ACCURACY, DESCRIPTION AND SPECIFICATIONS OF ALL OUR GOODS AND SERVICES ARE BY NO MEANS MISLEADING. ALL OFFERS AND SALE ITEMS ARE SUBJECT TO AVAILABILITY. THE COLOUR REPRODUCTION YOU SEE IN HARD PRINT AND ELECTRONIC FORM IS AS ACCURATE AS TECHNOLOGY ALLOWS. SLIGHT VARIATIONS MAY OCCUR. THE REGISTERED OFFICES OF DON KEY A LANE LIMITED IS SOMERSET HOUSE, 40-49 PRICE STREET, BIRMINGHAM, UK. B4 6LZ. COMPANY REGISTRATION NUMBER 4942686

 
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